Cancellation Policy – Layover Ehf.
This Cancellation Policy applies to all bookings made through Layover Ehf. ("Layover"). It is a summary of the cancellation and refund terms found in our full Terms & Conditions, which govern in case of conflict.
Layover Ehf. acts as an intermediary and commercial agent for independent, licensed Icelandic tour operators ("Operators").
Client-Initiated Cancellations
More than 24 hours before departure: You are eligible for a full refund.
Exceptions: Different cancellation policies may apply to private tours, multi‑day tours, or group bookings. Where stated on the tour page or booking confirmation, the Operator's specific cancellation policy takes precedence.
No refunds are issued for:
- Cancellations within 24 hours of departure
- Bookings made within 24 hours of departure
- No‑shows or late arrivals
- Missed tours due to flight delays, cancellations, or transportation issues not provided by the Operator
Partial refunds for unused portions of a Service are not available.
Operator-Initiated Cancellations
Operators may cancel or modify a Service due to weather conditions, safety concerns, insufficient participation, operational limitations, or other circumstances beyond their control.
If the Operator cancels, you will be offered:
- A full refund; or
- An alternative date or comparable Service, subject to availability.
Refunds shall not exceed the total amount paid for the cancelled Service.
How to Request a Refund
All refund requests must be submitted in writing (email). Refunds are processed without undue delay and no later than 7 business days after approval.
Consequential Losses
Layover bears no responsibility for consequential losses, including accommodation costs, transportation, missed flights, or other related expenses resulting from a cancellation.
Right of Withdrawal
In accordance with Article 16(l) of Directive 2011/83/EU, the statutory 14‑day right of withdrawal does not apply to leisure services provided on a specific date or within a specific period.
Contact
For cancellation requests or questions:
Layover Ehf. Email: contact@layover.is
Last updated: March 2026